How we ensure our fees are appropriate for the services provided
We will often competitively tender with other investment consultancies when pitching for new business and therefore price our services accordingly. Fee satisfaction is also often discussed with clients as part of client service reviews and captured in wider feedback as discussed in the ‘Our Strategy’ section.
Assurance
We build appropriate internal checks and controls into all services we provide clients, including audit trails.
Our involvement with industry bodies as described in the ‘Through Industry and Policy Engagement’ section provides further assurance of our services through discussions on best practice and industry developments. Through actively participating in these industry bodies, we seek continuously to improve our services.